Frequently Asked Questions

 

What do I need to hire a bouncy castle or other Inflatable? 

  1. A level patch of low grass or smooth paved area large enough to site it.
  2. A 240v 13amp power supply within 100m of the inflatable.
  3. The booking fee!

Which equipment will fit in my garden?

 

We need a main grassy area (or suitable flat, smooth tarmac or paved area) with sufficient space around it free from obstacles, i.e. trees, shrubs, fences, steps, walls, posts, etc. Any obstacles must not be too close as they may cause damage or be a danger for those using the equipment. We supply a range of bouncy castles and inflatables that are suitable for most gardens as well as indoor hire, for example, in a church hall or leisure centre.

 

Can I have the equipment indoors?

 

 Yes, we provide castles and inflatables of varying sizes which are suitable for indoor hire, i.e. Community/Church Halls, Leisure Centres, etc. and generally depending on lighting/ceiling mounted fans, etc. the minimum ceiling height needed to safely inflate a castle is 3 metres.

 

 What if I don't have a power supply close enough?

 

We can provide extension leads up to 100 metres at no additional cost. For outdoor events requiring equipment powered by generators, then these can be hired with the equipment at an additional cost.

 

 Are your castles suitable for use by adults?

 

Yes, we have a range of inflatables designed specifically for adults.

 

How do you define the term 'adult'?

 

In accordance with our Public Liabity Insurance anyone over the age of 14 should not use a standard castle. An adult castle is built differently to accommodate extra size and weight for more durability.

 

 How can I book a bouncy castle?

 

  1. The easiest way to book is by telephoning us, where we will discuss your requirements and advise you on the best equipment for your particular occasion, noting any special needs. 

  2. Alternatively, you can email us at: all.together.bounce@blueyonder.co.uk

  3. We will then send you a booking confirmation so you will have in writing from us all of the details of your booking. 

 

How can I pay?

 

Payment is strictly on delivery of the equipment either by cash or cheque accompanied by a valid cheque guarantee card.

 

Is there a cancellation charge?

 

No, you can cancel bookings at any time before the day of hire without penalty. 

 

Do your Bouncy Castles have rain covers?

 

Yes, all of our Bouncy Castles come with an integrated rain cover ensuring your day is not spoiled by a spot of rain!

 

Can I keep the equipment overnight?

 

Yes, providing the area is self-contained and secure. There is a small surcharge for this service.

 

How can I be sure that you won’t let me down?

 

Our business depends upon our excellent reputation which we have built by providing a reliable and high quality service. Many of our customers come back to us year after year. We will confirm your booking in writing and you can be assured we will not let you down on the day.

 

What happens if there is a problem with the bouncy castle?

 

It is unlikely you will encounter any problems as our equipment is regularly serviced and well maintained. Providing the equipment is used in accordance with the Terms and Conditions there should be no problems. However, should any difficulty arise during the hire period you should contact us immediately so that we can come out as soon as possible to rectify the problem.

 

Should you have any further questions please feel free to contact us either by

Phone: 0121 605 2647

Mobile: 07813 847817

email: all.together.bounce@blueyonder.co.uk